Price (fee) Upcharge Override Change Adjustment
Is the price an attendee pays ever adjusted automatically?
What happens to an individual attendee price when the official price changes?
When this Occurs
The attendee price is initially set at the time of registation, but it can change if certain requirements are not met. The initial price is set on what the price of that registration type is when the attendee registers. If the price later changes (e.g. increases), here's how it works.
How prices are determined
- Upon initial registration, the attendee selects their "Registration Type" (or if this event only has one, it is choosen for them). Their selection is based on the price that is in effect at that time for that selection.
- If they make a payment on their registration at that price, the price is then locked in and cannot change. (Minimum down payment may be required.)
- If they do not make a payment and the base price for that "Registration Type" changes, then when they return and go to make a payment, their price is updated to the new price that is in effect at that time. So in essense a down payment (or full payment) locks in their price. But if no down payment is made, then their price is adjusted to the current price at the time they make their first payment.
- An administrator can set a "lock" to a price and then even if payment isn't made, the price is locked.
Automatically Occurs
This upcharge will automatically occur if there is a new price at the time the attendee tries to pay on a record with no prevoius payment.
Can the Upcharge be Prevented
If you set an adminsitrative price lock, it will prevent the upcharge from occurring.
Forcing Even Paid Attendees to a New Price
There is no automated way in which the system can force everybody into a new payment price. Tier 3 can provide this service but there would be a charge. (i.e. it is not normal to change the price after payment has been agreed to - kind of like a breach of contract.)
Finding People Who Will be Upcharged
Since the upcharge will not adjust the attendee price prior to payment, you can see which will be adjusted by going to the "Yet to Pay" attendee listing. Anybody on this list who has made no payment will have their price changed to the new price. The old price will still show on this list.
Manually Adjusting to New Price
If you wanted to adjust everybody's price (so your table is correct) you would simply need to edit the person's record and their price will be adjusted. Open the "Basic Attendee Listing" and scroll to the bottom of this list. Go to the column that shows the "Paid" amount and put in "0.00" entry. This will display only those who have not paid anything. Click the "edit" link to edit this person's record and then save it. This will force an update to the new registration amount. Because the listing isn't updated until you refresh the screen, it will still show the old amount on the listing until you reload this page.
Examples of How this Works
Here are three examples of this in action.
Three attendees, "Alpha", "Beta" and "Char" all register on May 1st as student registrations with a price of $100. Alpha makes a down payment of $25. On June 1st, the price goes up to $125. On June 15th, all three come back to make final payment. Alpha will show $75 owed, Beta and Char will show $125. Char was supposed to be given grace since her fish died, so an admin goes in and sets a price lock of $100 for Char. She now comes back and her price shows $100.
Then we discover that Delta was working with the conference director and had been told they can get the $100 price even though it is after June 1st. What would happen here is Delta would go in and do the first part of their registration. They would then contact the admin who would set a price lock to $100 and Delta could go back in and register.
This new automatic upcharge and price lock proceedure is different than how it was handled in the Legacy Platform where a process called "Upcharge" was used. It is no longer a manual process but is instead automated in the above fashion.